Terms & Conditions
Effective date: July 2025
1. About Us
These Terms and Conditions govern the supply of installation services by Gogson Pty Ltd (ABN 97 616 392 824), trading as PanelsPro ("we", "us", "our"), a Victoria-based commercial installation business operating as a subcontractor to builders and directly to clients across Victoria, Australia.
By engaging our services, requesting a quote, or entering into a work order or contract with us, you ("the Client") agree to be bound by these Terms.
2. Scope of Work
Our services include the supply and installation of acoustic panels, wall panels, whiteboards, pinboards, privacy screens, workstations, and related fitout elements ("the Works").
The scope of each engagement is defined by a written quote, purchase order, or work order agreed between the parties. Any variations to the agreed scope must be requested in writing and will be subject to a separate variation quote. We reserve the right to charge for variations, including where site conditions differ materially from those described at the time of quoting.
3. Quotes & Pricing
All quotes are valid for 30 days from the date of issue unless otherwise stated. Quotes are based on information provided by the Client at the time of enquiry. We reserve the right to revise pricing if:
- Site conditions, access arrangements, or specifications change
- Material costs increase due to supplier or supply chain factors beyond our control
- The scope of work changes after the quote is accepted
GST is applicable to all services and will be shown separately on invoices. All prices are in Australian Dollars (AUD).
4. Payment Terms
Unless otherwise agreed in writing, our standard payment terms are:
- Payment is due within 20 days of invoice date
- A deposit may be required prior to commencement. Where applicable, the deposit amount will be specified in the quote or work order
- Final payment is due upon practical completion of the Works
Overdue invoices attract interest at the rate of 2% per month on the outstanding balance. We reserve the right to suspend or cease Works if invoices remain unpaid beyond 20 days of the due date. The Client remains liable for all costs incurred up to the point of suspension.
For builder and subcontract arrangements, payment terms may be governed by the applicable subcontract agreement or the Building and Construction Industry Security of Payment Act 2002 (Vic). We reserve all rights under that Act.
5. Client Responsibilities
The Client is responsible for:
- Providing safe, unobstructed access to the site at agreed times
- Ensuring surfaces and substrate are prepared, suitable, and ready for installation
- Providing accurate dimensions, drawings, or specifications
- Obtaining any necessary approvals, permits, or builder consents prior to our commencement
- Notifying us of any site-specific hazards, asbestos, or health and safety requirements
Delays caused by the Client's failure to meet these responsibilities may result in rescheduling fees or additional charges.
6. Defects & Warranty
We warrant that our installation work will be carried out in a professional manner and in accordance with Australian standards. Our workmanship warranty period is 12 months from the date of practical completion.
This warranty does not cover:
- Defects caused by the Client or third parties after handover
- Normal wear and tear
- Damage resulting from incorrect use, impact, or environmental conditions
- Product defects — these are subject to the relevant manufacturer's warranty
Warranty claims must be submitted in writing within the warranty period. We will inspect and, at our discretion, repair or replace defective workmanship at no charge.
7. Limitation of Liability
To the maximum extent permitted by law, our total liability to the Client for any claim arising from our services is limited to the value of the Works performed under the relevant engagement.
We are not liable for indirect, consequential, or economic losses including loss of profit, loss of contract, or business interruption. Nothing in these Terms excludes any consumer guarantees or rights under the Australian Consumer Law that cannot be excluded by agreement.
8. Cancellation
We do not charge cancellation fees. If the Client cancels a confirmed engagement, we ask only that reasonable notice be given so that scheduling can be adjusted.
Where Works have already commenced, or where materials have been ordered or supplied specifically for the project at the Client's direction, the Client remains liable for the cost of Works performed and materials procured up to the point of cancellation.
We reserve the right to cancel or reschedule Works due to factors outside our control (weather, supply delays, site unsuitability, or safety concerns) with reasonable notice and no penalty.
9. Intellectual Property
All designs, drawings, and documentation prepared by us remain our intellectual property unless otherwise agreed in writing. The Client is granted a licence to use such materials only for the purpose of the agreed Works.
10. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria. We encourage resolution of disputes through direct negotiation before commencing legal proceedings.
11. Changes to These Terms
We may update these Terms from time to time. The current version is always published on this website. Continued engagement with our services after an update constitutes acceptance of the revised Terms.
12. Contact
For any questions about these Terms, please get in touch using the enquiry form on this website.
